28. September 2026
Admin
How to check your JAMB support ticket
The Joint Admissions and Matriculation Board has explained how candidates who have raised complaints through its online support platform can access their existing support tickets.
The examination body gave the explanation in an explainer video on Thursday, outlining five steps candidates can follow to view tickets they have previously created.
According to JAMB, candidates who have submitted complaints do not need to raise a new ticket to check the status of an existing complaint.
The board said candidates should first visit its support website, support.jamb.gov.ng, to access the platform.
JAMB Support Guide: JAMB has outlined five simple steps for candidates to access and check the status of existing support tickets on its online platform without creating new ones.
Step-by-Step Guide
The first step, according to JAMB, is to visit the website and proceed to the support section.
Candidates using mobile phones are required to select "Ticket/Support" from the menu list.
JAMB explained that after selecting "Ticket/Support", candidates should choose the "Access Existing Ticket" option.
The board said candidates would then be required to provide the email address linked to their JAMB e-Facility profile.
Candidates are also expected to enter any of their ticket IDs in the space provided below the email field.
JAMB said that after entering the required details, candidates should submit the request.
The board explained that the submitted information would allow candidates to access their existing ticket, after which they should click on the ticket ID displayed in blue to open it.
The Five Steps at a Glance
1. Visit support.jamb.gov.ng.
2. Select "Ticket/Support" from the menu, particularly when using a mobile phone.
3. Select "Access Existing Ticket".
4. Enter the email address linked to the JAMB e-Facility profile and any ticket ID.
5. Submit the details and click on the ticket ID displayed in blue to open the ticket.
Key Facts at a Glance
| Detail |
Information |
| Board |
Joint Admissions and Matriculation Board (JAMB) |
| Support Portal |
support.jamb.gov.ng |
| Purpose |
Access existing support tickets |
| Number of Steps |
5 |
| Required Information |
Email linked to JAMB e-Facility profile, ticket ID |
| New Ticket Required? |
No |
| Video Series |
"JAMB Explained" |
Final Thoughts
JAMB's explanation of how to access existing support tickets is a welcome clarification for candidates who may have been unsure how to check the status of complaints they have already submitted.
The five-step process is straightforward: visit the support portal, select "Ticket/Support," choose "Access Existing Ticket," enter the email linked to your JAMB profile and a ticket ID, then submit and click the ticket ID to open it. Importantly, candidates do not need to create a new ticket to check on an existing complaint — a common misconception that could lead to duplicate submissions.
As JAMB continues its "JAMB Explained" series, candidates are encouraged to follow the board's official channels for accurate and timely information about admissions, results, and support services.
Education Watch: JAMB has outlined five simple steps for candidates to access and check the status of existing support tickets on its online platform without creating new ones.
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