On Wednesday, the JAMB Registrar, Prof. Is-haq Oloyede, responded to growing concerns about the 2025 UTME results, acknowledging that some candidates' scores were impacted by technical issues.
According to his Press Conference
MAN PROPOSES, GOD DISPOSES
Press Conference Address on the Complaints about the 2025 Unified Tertiary Matriculation Examinations (UTME) Results by the Registrar, Joint Admissions and Matriculation Board (JAMB), Prof. Is-haq Olanrewaju Oloyede, CON, FNAL, at the Boardroom of JAMB National Headquarters, Bwari, Abuja, on Wednesday, May 14, 2025.
1.0 First of All
Gentlemen of the press, it is with deep feelings and a high sense of responsibility that I address you today on the subject of the 2025 Unified Tertiary Matriculation Examination (UTME) results, which has generated some traction in public discourse and social space. I want to begin by appreciating you for gathering here today, especially to the press, whose extensive coverage has highlighted the release of the 2025 Unified Tertiary Matriculation Examination (UTME) results, formally announced on Friday, 9th May 2025. Similarly, we appreciate all those who have lent their voices to the strident complaints on the results we released because you all did so out of concern. I appreciate our critics immensely because they could have chosen to be indifferent. I agree with the person who said that the opposite of love isn’t hate, it is indifference; the opposite of art is not ugliness, it is indifference; the opposite of faith is not heresy, it is indifference; and the opposite of life is not death, it is indifference. By not being indifferent to JAMB, we are grateful.
Today marks a moment we shall not soon forget – a day that should have been filled with celebration for what was, until recently, regarded as our most successful UTME exercise. Regrettably, this joy has been overshadowed by an easily avoidable error by one or two persons.
Without equivocation, there has been a lot of hoopla since the results of 2025 UTME were released last Friday, 9th May 2025. Despite the fact that JAMB is a responsive organisation, the unusual level of public concerns and loud complaints has prompted us to do an immediate audit or review of what happened, which we ordinarily would have done in June. I want to make it clear that our review and investigation reveal that there are grounds for the complaints about our 2025 UTME results and this press conference is convened with a view to unveiling the bitter truth of our findings openly and objectively.
We are all human afterall but before any other thing, it is imperative that I shed light on the extent that JAMB goes to ensure quality in its processes and activities.
2.0 JAMB and Quality Assurance
Gentlemen of the press, quality assurance is cardinal to the operations of JAMB. I can assure you that we scale all heights, fathom all depths and traverse all horizons to ascertain that quality assurance mechanisms permeate all our operations from the take off point to the finish line. We burn the midnight oil and we set our standards high. This is why we have guidelines, checklists and protocol guiding our activities right from the time of registration to the points of monitoring and supervision to the processing of results.
As we know we cannot clap with our sole hand as a single entity, we have several committees in place that are part of our quality assurance system. There are Peace Monitors, of 41 women of substance who are or have been Principal Officers of Nigerian universities; we have Chief External Examiners (CEEs), who are Vice-Chancellors, Rectors and Provosts of universities, polytechnics and Colleges of Education. Each state also has Chief Technical Adviser, a reputable professor who is an expert in computing and cybersecurity. We have Peace Monitors, Civil Society Group, Equal Opportunity Group, the General Monitors Group, High-powered Opinion Leaders, the Roving Group, Technical Advisors Group and the Virtues Vanguards. All of these groups play critical roles and complement our staff in ensuring quality and troubleshooting
challenges.
Furthermore, we also have an in-house consultant and expert in software development and cybersecurity. Besides, we have introduced mock examinations since 2017 as primarily a quality assurance measure to test our systems and intervene where necessary prior to the time of our examinations, knowing the nature of technology. Our Technical Officers annually take tests before the successful ones are deployed to the field so that at no point would incompetence set in. All our examination officials are profiled with their NINs to ensure efficiency and accountability. We also have a robust team of in-house electronic testing experts led by a renowned professor of Software Engineering.
We deploy our systems to the use of high-profile organisations within and outside Nigeria as part of the broader strategy of ensuring that everything works well when we need it to work. As part of our preparations for this year, we upgraded our system from form-based to the single item-based examination, the latter of which is the international standard now. We simulated this system, streamlined our Autobot and Autotest systems and still went ahead to develop our own JAMBTEST, a software innovated in-house by a small team led by own staff, Dubem. We improved on the examination system, simulated everything end-to-end before the examinations and we thought everything was perfect. All the layers, including using dummies, were deployed this year but despite that, an error happened. It is a classical manifestation of the axiom that man proposes but God disposes.
3.0 Between KAD and LAG
Let me disclose part of how we operate in JAMB for the first time in public. Conscious of the fault-lines of Nigeria, we use two operational ‘vehicles’ to traverse Nigeria under the code names of KAD and LAG. The KAD vehicle contains the Northern states excluding Kano, Katsina, Jigawa, Niger, Kogi and FCT but it includes the six South South states. The LAG vehicle, on the other hand, consists of Southern states excluding the 6SouthSouth states but it includes Kano, Katsina, Jigawa, Niger, Kogi and FCT. These ‘vehicles’ are deployed to serve Nigerians as a whole, the South being part of the North and the North being part of the South. So, there is no distinct North or South.
After the mock examinations this year, we reviewed our LAG (which includes South West and South East states as earlier indicated) and KAD examination engines. We realised that in the LAG category, options to the items of our examinations were not shuffled. We insisted that the shuffling must be effected. After this was done, we tested the update as usual and we were satisfied. We thereafter still did what we call dummy, a simulation, a day before the examinations and everything seemed to be okay. In other words, we believed we were ready to deploy the items after some layers of testing the processes.
However, on the second day of the examinations this year, which was Friday April 25, 2025, we discovered that there was some omission in the items within the LAG category. An update for correction and grading adjustment was instantly made and it was tested on Saturday, Sunday and Monday. The update was applied after 12 a.m. on Tuesday morning and it was successful. That was why all the examinations from Tuesday till the end of UTME had no problem. To correct and re-upload the responses(i.e. results) from LAG for the pre-Tuesday glitch, the service providers concerned with LAG were deployed to effect the patch but there were patch errors in some center’s (servers) for the first three or four days in only two locations. In simple terms, while 65 centers (206,610 candidates) were affected in Lagos zone (comprising only Lagos state), 92 centers (173,387 candidates) were affected in Owerri zone, which includes the South East states. In clear terms, in the process of rectifying the issue, the technical personnel deployed by the Service Provider for LAG (Lagos and South-East zones) inadvertently failed to update some of the delivery servers. Regrettably, this oversight went undetected prior to the release of the results.
