Privacy Policy

1. Introduction

Nigeria School Services Hub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Create an account
• Complete your profile
• Use our services
• Contact our support team
• Subscribe to our newsletter

2.2 Types of Personal Information

2.3 Automated Collection

We automatically collect certain information when you visit our platform:

• Log data and usage information
• Device information
• Cookies and similar technologies
• Analytics data

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Connect service providers with schools
• Process payments and transactions
• Provide customer support

3.2 Communication

• Send service-related notifications
• Respond to your inquiries
• Send promotional communications (with consent)
• Notify about platform updates

3.3 Platform Improvement

• Analyze usage patterns
• Improve platform functionality
• Develop new features
• Ensure platform security

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud hosting services
• Customer support
• Analytics and marketing

4.2 Between Users

As part of our service, we share necessary information between:

• Service Providers and Schools/Employers
• Users engaged in service arrangements

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

5.1 Security Measures

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

5.2 Your Responsibilities

While we strive to protect your information, you also play a role in security:

• Keep your account credentials secure
• Use strong, unique passwords
• Log out after using shared devices
• Notify us immediately of any unauthorized access

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typical retention periods:

• Account data: While account is active + 3 years
• Transaction records: 7 years for tax purposes
• Communication data: 3 years from last contact
• Analytics data: 2 years

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access and Correction

• Right to Access: Request copies of your personal information
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Update: Update your information through your account settings

7.2 Data Management

• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a readable format
• Right to Object: Object to certain processing activities

7.3 Consent Management

• Withdraw consent at any time
• Opt-out of marketing communications
• Manage cookie preferences

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

8.1 Types of Cookies

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

9. Third-Party Services

Our platform may contain links to third-party websites and services. This Privacy Policy does not apply to third-party practices.

9.1 Third-Party Integrations

• Payment processors (Stripe, Paystack)
• Cloud storage providers (AWS, Google Cloud)
• Analytics services (Google Analytics)
• Communication tools (Email services)

10. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

If you believe we have collected information from a child under 16, please contact us immediately so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Sending email notifications
• Displaying platform notifications

Continued use of our platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For data access requests or to exercise your rights, please use the email above with "Data Request" in the subject line.